Return and Refund Policy

Effective Date: 24 September 2026

SF Creative wants you to receive your products in good condition and as described on our website. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so that we can review the issue.

Eligible Returns

A return or replacement request may be considered when:

The wrong product was delivered.
The product is damaged during delivery.
The product has a manufacturing or quality defect.
The order is incomplete or missing an item.

The issue must be reported within the applicable return period communicated by SF Creative.

Damaged Products

If your package arrives damaged, please take clear photographs or videos of:

The outer packaging
Shipping label
Damaged packaging
The product and damage

These details may be required to help us verify the issue with the delivery partner or determine the appropriate resolution.

Incorrect Products

If you receive an item different from what you ordered, contact us with your order number and photographs of the product received.

After verification, SF Creative may arrange a replacement, return, or applicable refund.

Customized Products

Customized or personalized products are generally not eligible for return or exchange simply because the customer changes their mind or does not require the product anymore.

Customers should carefully verify names, spellings, measurements, colours, designs, and other customization details before confirming an order.

If a customized product is received damaged, defective, or incorrectly produced by SF Creative, please contact us for review.

Non-Returnable Situations

Returns may not be accepted for:

Products damaged after delivery due to improper handling.
Products altered or modified by the customer.
Products used beyond their intended purpose.
Customized products where the supplied customization was correct.
Change-of-mind requests where the product is not eligible for return.
Normal variations in handmade, craft, natural, or material-based products that are reasonably within the product description or specifications.

Refunds

Once a return or issue has been reviewed and approved, the applicable refund will be processed through the appropriate payment method.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

Replacement

Where appropriate and subject to availability, SF Creative may offer a replacement instead of a refund.

If the same product is unavailable, an alternative resolution may be offered.

Return Shipping

Where a return is approved because the wrong, damaged, defective, or incorrectly supplied product was received, SF Creative may provide appropriate instructions regarding return shipping.

For other return requests, shipping costs may be the customer's responsibility where permitted by applicable policy and law.